global discussion. local perspectives.
Whenever an organisation experiences a ‘crisis’ (or more commonly an incident of lesser magnitude), it is invariably jumped upon as a PR disaster by the online PR pundits who cannot resist the opportunity to criticise how the situation was handled. The view is almost always: “I wouldn’t have done it like that”, accompanied by a list of rules which, in the opinion of the supposed PR expert, should have been followed. Rarely is any research...
PR Conversations contributor, the Italian professional and scholar, Toni Muzi Falconi, has just presented his latest thinking and processes in an opening session of a two day workshop in Brazil (August 27/28), under the title:’Towards an effective infrastructure for global stakeholder relationships governance’ (click for the presentation and notes). Toni involved six students in preparing his presentation – and in this post, we share their thoughts on the experience, along with their future expectations from...
Result announced: The UK’s Chartered Institute of Public Relations (CIPR) has announced the results of its 2014 President election – with Stephen Waddington the successful candidate [polling 68% of votes; turnout 8.8% of membership]. PR Conversations offers congratulations to Stephen and Commisserations to Jon, the two candidates. During the election campaign, we invited them to participate in a PR Conversations post, and asked our public relations colleague and good friend, Dan Tisch, chair of the...
In the last PR Conversations post, Toni Muzi Falconi presented a revised conceptual framework that proposed an organization should apply six generic principles of public relations within the operative context of six infrastructural characteristics to determine specific applications. The paradigm was subsequently developed with input from Rob Wakefield from Brigham Young University (the first scholar to theorize the paradigm a couple of decades ago), and Jim Grunig, who originated the Public Relations Excellence study in...
Guest post by Peter Brill, Managing Director, Net.Mentor Ltd There are a group of people who spend their life seeking the constant change and irregular adrenaline rush of the Olympic and Paralympic Games. These are ‘Olympic nomads’ and no sooner does one Games finish, than they are already moving home and signing contracts for the next one. London 2012 was my first taste of living the Olympic and Paralympic lifestyle, joining the Press Operations Team...
At a Sustainable Conversations event earlier this week (organised by Kantar Media), I started to think about the impact on both public relations and journalism of ongoing communications changes. In particular, it is clear neither occupation can maintain their traditionally exclusive roles as ‘gatekeepers’ in filtering and controlling the flow of information that is communicated to publics. With anyone and everyone potentially able to express an opinion and be listened to, many of the taken-for-granted...
Undoubtedly 2010 has been the year of the mega crisis, which as the Guardian’s City editor, Richard Wachman recently commented [when talking about BP’s reaction to the Gulf of Mexico oil spill] provide ‘a textbook example of how not to do things and will be studied by students of PR for years to come’. Not suprisingly, the PR advice from Wachman is to be high profile and apologise. If only life was that simple –...
By Janette van Kalkeren The European continent comprises 51 countries with a total of 837 million habitants. Of these, 27 countries (500 million citizens) are members of the European Union (EU), within which there is free movement of people, goods, services and capital; 16 of these countries have the same currency, the Euro. So does this support homogenous or heterogeneous public relations? From my experience, having lived or stayed in many European countries, I can...
On the face of it, the handling of international media relations following the Chilean mining disaster has been a triumph. It appeared to strike the perfect balance between control and lightness of touch. The open communications approach that was evident from initial reports of the collapse of the mine reflected the leadership style of the Chilean president, Sebastián Piñera. Recently elected, engaging and able to undertake interviews in English, he was the perfect figurehead for...
Cost, Complexity, Control and Credibility By Diane K. Rose We’ve all heard the mantra that organizational messaging must be consistent across all stakeholders — that it solidifies branding, builds trust with customers and employees, communicates the value of products and services and so on. Got it. Understood. Now throw globalization into the mix. Whether you embrace or detest it, globalization has increased complexity for public relations practitioners as more businesses find expansion across borders easier...